Contact Club 3D technical support:
First point of contact for technical issues is your place of purchase. Your dealer has trained employees who can help you with their knowledge. They can also assist you more efficiently for testing your product. Mostly when the screen stays black, people suspect the VGA Card to malfunction. However this can have several reasons, especially on new build systems. Please test the VGA card in a differnt working system, before asking us for help. A lot of issues are solved with a new Graphics Card driver. Please check this out first, before sending in this inquiry. Driver updates are available through our Support section. Your inquiry will be held in a queue and we will respond on working days with a response time of 1 to 3 days. We strongly suggest checking out the FAQ (frequently asked questions) on our website as this will offer help for most situations and avoids an unnecessary waiting for an answer. The websites of NVIDIA and ATI also offer FAQs on their support sections.

 
Graphics Card Information
Product Name:
Serial Number (S/N):
Place of purchase (Shop name):
Date of purchase:
   
   
Contact information
Name:
Surname:
Email Address:
Select Country:
   
   
System Information  
Motherboard brand name and model:
Motherboard chipset:
Display brand name and model:
Power Supply brand name and model:
System memory brand name and model:
CPU:
VGA Driver Version:
Operating System:
   
   
Technical issue description  
Problem:
Application where the problem occurs:
   
Problem description:
   
 
 
Sound Card Information
Product Name:
SN (Serial Number):
Place of purchase (Shop name):
Date of purchase:
   
   
Contact information
Name:
Surname:
Email Address:
Select Country:
   
   
System Information  
Motherboard brand name and model:
Motherboard chipset:
Display brand name and model:
Power Supply brand name and model:
System memory brand name and model:
CPU:
Soundcard Driver Version:
Operating System:
   
   
Technical issue description  
Problem:
Application where the problem occurs:
   
Problem description:
   
 
 
ZAP-TV Card information
Product Name:
SN (Serial Number):
Interface:
Place of purchase (Shop name):
Date of purchase:
   
   
Contact information
Name:
Surname:
Email Address:
Select Country:
   
   
System Information  
Motherboard brand name and model:
Motherboard chipset:
Display brand name and model:
Power Supply brand name and model:
System memory brand name and model:
CPU:
TV Driver Version:
Operating System:
   
   
Technical issue description  
Problem:
Application where the problem occurs:
   
Problem description: